Ample Air Penrith

All Hours Phone: (02) 4760 0100

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Before calling for service…

by | Mar 18, 2026

Before contacting us for service please check the following:

  • Have all the items in the General information & tips article been checked and adhered to?
  • Has the main isolating switch/circuit breaker been turned off to reset the system?
  • If the outdoor unit will not operate, is the thermostat set too high in summer or too low in the winter?
  • Is the filter clean?
  • Have any fuses in the switchboard blown?

Warranty Information

by | Mar 18, 2026

General Warranty Information

(General overview – refer to your quotation or equipment manual for specific details)

 

Workmanship & Component Warranty

Component Warranty Period Coverage Type
Ductwork, Fittings & Diffusion 10 years Parts only
Electric Damper Motors 5 years Parts only
Installation & Workmanship 12 months Labour only

Note: Work carried out by unauthorised personnel will void all warranties.

 

Warranty service is available during normal business hours:

Monday – Friday, 8:00 AM to 4:30 PM

 

We are not liable for:

  • Damage caused by continued use of a faulty system
  • Delays due to parts unavailability or unusually high service demand

 

 

Equipment Warranty

The manufacturer warrants that the product is free from defects in materials and factory workmanship. Subject to their terms, the manufacturer will repair or replace (at its option) any defective parts for 5 years from the date of installation. *Some manufacturers are now offering up to 7 years warranty, please refer to your products specific warranty document for details.

  • All warranty service is conducted Monday to Friday during business hours
  • Only authorised agents may carry out warranty repairs
  • Repairs by unauthorised agents may void the warranty

 

 

Items Not Covered by Warranty

(Responsibility of the purchaser)

  • Main isolator switched off
  • Incorrect control operation
  • Blocked drains
  • Tripped circuit breakers or blown fuses
  • Dirty filters
  • Failure to start due to power issues or poor electrical supply
  • Damage from accident, abuse, alteration, or misapplication
  • Use in corrosive atmospheres
  • Filter cleaning or replacement unless defective
  • Routine cleaning or maintenance
  • Service calls where no fault is found
  • Remounting of outdoor unit due to ground movement
  • Modifications due to changed requirements
  • Equipment relocation due to noise or installation location concerns

 

For further enquiries about your air conditioning system or if we can assist you in any other way, please don’t hesitate to contact us.

General Air Conditioning Information & Tips

by | Mar 18, 2026

General Air Conditioning Operating Instructions & Information

  • During the summer/cooling period your indoor unit produces condensation, which drains away via the condensate line.  To prevent damage to your ceiling, your system has been fitted with a ‘Safety Condensate Tray’.  Should this drain become blocked you will notice constant dripping from the safety drain outlet – please contact our office for service.
  • During periods of high humidity, small amounts may come from the outlet which is normal.
  • Your system is not an instant cooling or heating system.  Please allow sufficient time for the system to heat or cool your home.
  • Temperature settings and expectations should not be excessive.    We recommend:   Cooling –  22 to 25 degrees Heating  – 18 to 22 degrees 
  • Your system is affected by the outside temperature – when extreme conditions exist, the system will run more frequently or even continuously to maintain conditions.
  • During the heating cycle in winter, condensate may come from the condenser (outdoor unit) – this is normal.
  • Your zones are controlled by motorised controllers. Allow sufficient time to open approximately 3 to 5 minutes.

Error 52 – APAC / Carrier / Brivis NC-4 – Overheat

by | Mar 18, 2026

If your APAC / Carrier / Brivis system has a NC-4 controller and is displaying error 52, your system has most likely overheated.

 

The same or similar fault can appear on other brands, Daikin has error code E3, LG is CH34/33, Fujitsu is EE:00/EF:00 and Actron Air is E9.

 

Error 52 on Cooling (Summer)

The outdoor unit has overheated. This can happen during extreme heat, high 30’s upwards. Other reasons are:

  • Blocking the airflow of the outdoor unit.
  • Outdoor fan not working.
  • Turning the system on late in the day where the heat has set in, including inside the home.
  • Running too many zones.
  • Running the system below 23 degrees
 
To rectify this, reset the unit by powering off and then back on at the circuit breaker (see related article – not working, resetting). To prevent this from happening, start your system early in the day on hot days, always maintain an indoor temperature below 30 degrees (even when not home) and keep the direct area of the outdoor unit clear.
 
 

Error 52 on Heating (Winter)

The indoor unit has overheated. This can happen for a number of reasons:

  • Blocked return air filter
  • Indoor fan not working.
  • Turning the system on heat on a warm day.
  • Running too little zones.
  • Running the system above 23 degrees
To rectify this, reset the unit by powering off and then back on at the circuit breaker (see related article – My system is not working – resetting).

Service call out rates

by | Mar 18, 2026

Air Conditioning Service & Repairs Charges

 

Our fully licenced Technicians are equipped and experienced in the repairs and servicing of all types of Air Conditioning Systems including reverse cycle, ducted air conditioning, inverter air conditioning and split system room airconditioners. Our service area is Sydney and it’s greater areas. We have technicians every day in Penrith, including Glenmore Park, Emu Plains, Werrington, Blue Mountains, St Marys and Jamisontown.

We are able to work on all brands and models, we carry out service and repairs on all air conditioning brands including Carrier, Daikin, Airwell, Fujitsu, Mitsubishi and in most cases we can even help if you don’t even know the brand.

Article Moved: Please refer to this page for up to date Charges, Terms & Conditions.

*Normally a technician can advise the customer of any possible additional charges during the first half to one hour. In many cases the service call may be completed within the call out fee allowance. Many common parts are kept in van stock, however due to the vast range of models and brands available, some parts may require ordering. Return calls in relation to the initial job do not incur a Service fee only applicable labour will be charged.