Service fees, charges & terms

What a service call-out costs

Call-out fees cover travel, set-up and admin, and apply once per visit. Parts aren't included. All prices include GST.

Maintenance & repairs

Maintenance, repairs and parts are quoted before we start — a fixed price, valid 30 days. No call-out fee applies. Current maintenance pricing is on the maintenance page.

How payment works

• Pay on the day, direct to the technician — cash or card (Visa, Mastercard, Amex; card fees may apply).
• Cheque and EFT aren't available — cash or card only. A $5 admin fee applies to any exception, for approved commercial accounts only.
• Commercial accounts available — contact us for a credit application.
• Unpaid accounts may incur interest and collection fees, and any warranty can be forfeited while outstanding.

Our tax invoice is a payment claim under the Building and Construction Industry Security of Payment Act 1999.

What warranty covers — and what it doesn't

We're a warranty agent for several manufacturers, so a genuine manufacturing fault is covered under their terms. Every so often we're called out for something that turns out not to be a warranty fault — and that visit is still chargeable, even if your system is under warranty.

• Not covered: user error, dirty filters, power-supply faults, lightning, acts of nature, or anything caused by a third party.
• Not covered: faults from a poor installation by another installer — that's a workmanship issue for whoever installed it, not a manufacturer warranty claim.
• A system that just needs a reset isn't a warranty job. Try the reset steps in our Knowledge Base first — it can save you a call-out fee.

If a fault turns out not to be covered, the call-out and any out-of-warranty charges are payable on the day, direct to the technician.