Warranty Information

General Warranty Information

(General overview – refer to your quotation or equipment manual for specific details)

Workmanship & Component Warranty

Note: Work carried out by unauthorised personnel will void all warranties.

Warranty service is available during normal business hours:

Monday – Friday, 8:00 AM to 4:30 PM

We are not liable for:

• Damage caused by continued use of a faulty system
• Delays due to parts unavailability or unusually high service demand

Equipment Warranty

The manufacturer warrants that the product is free from defects in materials and factory workmanship. Subject to their terms, the manufacturer will repair or replace (at its option) any defective parts for 5 years from the date of installation. *Some manufacturers are now offering up to 7 years warranty, please refer to your products specific warranty document for details.

• All warranty service is conducted Monday to Friday during business hours
• Only authorised agents may carry out warranty repairs
• Repairs by unauthorised agents may void the warranty

Items Not Covered by Warranty

(Responsibility of the purchaser)

• Main isolator switched off
• Incorrect control operation
• Blocked drains
• Tripped circuit breakers or blown fuses
• Dirty filters
• Failure to start due to power issues or poor electrical supply
• Damage from accident, abuse, alteration, or misapplication
• Use in corrosive atmospheres
• Filter cleaning or replacement unless defective
• Routine cleaning or maintenance
• Service calls where no fault is found
• Remounting of outdoor unit due to ground movement
• Modifications due to changed requirements
• Equipment relocation due to noise or installation location concerns

For further enquiries about your air conditioning system or if we can assist you in any other way, please don’t hesitate to contact us.